Filipino Zendesk & Fin Support Specialist

AgencyCRM is seeking a highly qualified and experienced Filipino Zendesk and Financial Support Specialist to join its global remote workforce. The ideal candidate will possess a strong background in customer support, Zendesk platform administration, and the implementation of AI-powered support tools.

Common Job Roles and Responsibilities:
- Administer and optimize the Zendesk platform, including ticket routing, macros, triggers, and automated workflows.
- Manage financial support inquiries, including billing disputes, payment processing, subscription management, and invoicing.
- Integrate and utilize AI-powered support tools to streamline customer service operations and improve response times.
- Deliver exceptional, high-quality technical and general support to clients via chat, email, and other communication channels.
- Identify, troubleshoot, and escalate complex technical or billing issues to the appropriate internal departments.
- Update and maintain internal knowledge bases and external self-service help center articles.

For complete details regarding this position and the application process, please visit the official AgencyCRM employer site.

Authentication Required

Please sign in to view contact details, application links, and submit your CV for this position.