Filipino Fin & Zendesk Expert

AgencyCRM is seeking a highly qualified remote Fin & Zendesk Expert based in the Philippines to join our dynamic team. The ideal candidate possesses extensive experience in customer support operations, Zendesk platform administration, and the deployment of AI-powered support technologies. In this position, you will play a pivotal role in optimizing operational efficiency, managing automated systems, and delivering exceptional customer service experiences.

Key Responsibilities:
- Administer, configure, and maintain Zendesk instances, including Support, Guide, Talk, and Explore.
- Implement, train, and optimize Fin AI support agents to handle automated customer inquiries and maximize resolution rates.
- Design and manage ticket routing, triggers, automations, macros, and custom workflows within Zendesk.
- Monitor, analyze, and report on key support metrics, bot performance, CSAT scores, and SLA compliance.
- Build and maintain knowledge base documentation to continuously feed accurate data to the Fin AI engine and human support teams.
- Integrate Zendesk and Fin AI with internal CRM platforms, third-party software, and API endpoints.
- Troubleshoot technical system issues and handle high-tier support escalations efficiently.

Please visit the official Employer Site to review complete job details and submit your application.

Authentication Required

Please sign in to view contact details, application links, and submit your CV for this position.