Filipino Zendesk & Fin Support Expert

AgencyCRM is currently seeking a highly skilled and experienced Filipino Zendesk and Financial Support Expert to join our remote team. This critical role is designed for a professional who possesses a robust background in customer service, Zendesk system administration, and the integration of modern AI-powered support tools.

Common roles and responsibilities of a Filipino Zendesk and Financial Support Expert include:

- Managing and optimizing Zendesk administration, including configuring ticketing workflows, triggers, automations, and third-party integrations.
- Resolving financial support inquiries, including billing disputes, payment processing, invoice reconciliation, and subscription management.
- Implementing, training, and maintaining AI-powered support tools and automated chat systems to enhance operational efficiency and response times.
- Providing prompt, empathetic, and professional customer service to maintain high satisfaction rates and meet service level agreements.
- Monitoring key support metrics, analyzing customer feedback, and reporting on performance to drive continuous improvement.

For complete details regarding this opportunity and to apply, please visit the official employer site.

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