IAD Passenger Service Agent - Bilingual: English & Japanese, Korean, Vietnamese, Filipino, or Chinese

Position: Bilingual Passenger Service Agent – Washington Dulles International Airport (IAD)

Language Requirement:
Professional fluency in English and at least one of the following languages is required: Japanese, Korean, Vietnamese, Chinese (Mandarin or Cantonese), or Filipino.

Key Roles and Responsibilities:
- Inspect, verify, and validate passenger travel credentials, including passports, visas, and international entry documentation.
- Check in travelers, issue boarding passes, and manage seat assignments.
- Rebook, reschedule, and assist passengers impacted by flight delays, cancellations, or schedule irregularities.
- Deliver bilingual customer support and translation services to enhance the international passenger travel experience.
- Conduct boarding gate operations, manage priority boarding sequences, and deliver clear public address announcements.
- Tag and process checked baggage in accordance with weight restrictions and destination routing.
- Provide guidance, wheelchair assistance coordination, and navigational support throughout the terminal.
- Maintain strict compliance with airport security standards, TSA mandates, and airline operational procedures.

For comprehensive job specifications, benefit information, and application procedures, please visit the official employer website.

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