Customer Service Manager (Car Dealership) Job Hiring in Bahrain for UB Global

Job Opportunity in Bahrain!Job Vacancy: Customer Service Manager (Car Dealership) Employer/Company: UB Global Job Location: BahrainUB Global is seeking an experienced and customer-focused Customer Service Manager to join a car dealership team in Bahrain. The successful candidate will oversee customer service operations, assist clients with their inquiries and concerns, coordinate with dealership departments, and ensure a professional and positive customer experience. The role requires strong communication, organizational, administrative, and problem-solving skills.Customer Service Manager (Car Dealership)Qualifications:At least 3 years of experience in customer service, hospitality, or front-desk administration.Proficient in Microsoft Office applications.College graduate, preferably in Business Administration.Fluent in English, with strong verbal and written communication skills.Strong customer service and interpersonal skills.Excellent organizational, administrative, and time-management abilities.Able to handle customer concerns and resolve issues professionally.Detail-oriented and capable of maintaining accurate records and documentation.Able to coordinate effectively with different dealership departments.Professional, reliable, patient, and customer-focused.Able to work efficiently in a busy car dealership environment.Responsibilities:Oversee daily customer service operations at the car dealership.Welcome customers and ensure they receive professional and courteous assistance.Handle customer inquiries regarding vehicles, services, appointments, documentation, and dealership processes.Address customer concerns and complaints promptly and professionally.Coordinate with sales, service, parts, finance, and administrative departments to resolve customer requests.Schedule and coordinate customer appointments, vehicle service visits, inspections, and other dealership activities.Maintain accurate customer records, service information, correspondence, and related documentation.Monitor customer feedback and identify areas where service quality can be improved.Follow up with customers regarding inquiries, service requests, appointments, and unresolved concerns.Ensure customer requests are communicated accurately to the appropriate dealership personnel.Assist in maintaining efficient front-desk and reception operations.Prepare reports, correspondence, schedules, and other administrative documents as required.Use Microsoft Office applications for customer records, reports, schedules, and daily administrative tasks.Monitor customer service performance and ensure established service standards are followed.Assist in developing and maintaining positive long-term relationships with customers.Handle sensitive customer information with professionalism and confidentiality.Coordinate with management regarding recurring customer concerns and operational issues.Assist in training and guiding customer service or front-desk personnel when required.Maintain a professional, organized, and welcoming customer service area.Perform other customer service and administrative duties assigned by management.Requirements:Certificate of EmploymentValid PassportUpdated CV/ResumePEOSIn partnership with: JobX International Manpower Services OPC 📍GCS Commercial Building, 3rd Floor, 403 P. Tuazon Ave., Project 4, Brgy. Marilag, Quezon CityEmployer Overview:Since 1995, LLEA has been Brunei’s trusted employment partner for families and corporations. We’re officially registered with the Brunei Labour Department and operate permanent offices in Brunei-Muara (BSB) and Belait District (KB). Our longevity in the market reflects our commitment to professional service and client satisfaction.For manpower pooling only No fees in any form and/or purpose will be collected from the applicants Beware of illegal recruiters and human traffickers

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