Filipino Zendesk and Fin Expert

AgencyCRM is seeking a qualified remote Zendesk and Fin Expert based in the Philippines to join its customer experience team. Candidates should possess proven expertise in customer support, Zendesk platform administration, and the deployment of AI-powered support solutions.

Key responsibilities for a Zendesk and Fin Expert include:
- Managing and optimizing Zendesk systems, including triggers, views, automations, and reporting dashboards.
- Implementing, training, and maintaining Fin AI and other automated support tools to improve response times and resolution rates.
- Delivering high-quality customer assistance and efficiently managing escalated support inquiries.
- Developing and updating knowledge base articles to empower customer self-service and train AI support models.
- Analyzing support metrics to identify operational bottlenecks and enhance overall service delivery.
- Ensuring seamless integration between Zendesk, Fin AI, and associated CRM platforms.

For complete job details and application instructions, please visit the official employer website.

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