Branch Customer Service Representative – Filipino Loan / Indonesian Loan
Jul 17, 2026
Posted by: 
Careerjet
Job Description
Position: Branch Customer Service Representative (Filipino Loan / Indonesian Loan Portfolio)
Key Requirements:
- Must be a Hong Kong Permanent Resident.
- Fluency in Tagalog (for the Filipino Loan segment) or Indonesian Bahasa (for the Indonesian Loan segment) is required.
- Availability to work on Sundays is mandatory.
- Please visit the employer’s official website for the complete job details and application procedures.
Common Roles and Responsibilities:
- Guide Filipino or Indonesian clients through the loan application process, explaining terms and conditions in their native language.
- Review and verify customer documentation, financial records, and loan eligibility criteria.
- Manage daily branch operations, including cash handling, processing loan disbursements, and receiving repayments.
- Deliver high-quality customer service by resolving client inquiries and complaints in a professional manner.
- Maintain accurate customer databases and ensure all loan documentation complies with regulatory standards and company policies.
- Promote loan products and financial services to the target demographic to help achieve branch targets.
Key Requirements:
- Must be a Hong Kong Permanent Resident.
- Fluency in Tagalog (for the Filipino Loan segment) or Indonesian Bahasa (for the Indonesian Loan segment) is required.
- Availability to work on Sundays is mandatory.
- Please visit the employer’s official website for the complete job details and application procedures.
Common Roles and Responsibilities:
- Guide Filipino or Indonesian clients through the loan application process, explaining terms and conditions in their native language.
- Review and verify customer documentation, financial records, and loan eligibility criteria.
- Manage daily branch operations, including cash handling, processing loan disbursements, and receiving repayments.
- Deliver high-quality customer service by resolving client inquiries and complaints in a professional manner.
- Maintain accurate customer databases and ensure all loan documentation complies with regulatory standards and company policies.
- Promote loan products and financial services to the target demographic to help achieve branch targets.
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